Please note - Potential Delays for Returns and Refunds. We are upgrading our systems, returns received on or after 19th October might experience a delay. As a result, refunds may take a little longer than normal – we’re really sorry for any delay.
TERMS OF SALE - RETURN TERMS
BRAND's Return Policy
Right of withdrawal
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 15 (fifteen) calendar days of delivery of the Products and get a refund,
This is a right of withdrawal that you can exercise without penalty and without giving any reason.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
Legal guarantee for faulty goods
In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.
How to make a return
1) Create a "return label"
Visit our tracking page, enter your Order number and your email address and click ‘create a return’ (for registered customers, you can access your order history here). Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and tick the box corresponding to your return reason, select the reason for your return. Then print the label provided.
2) Pack the products with the return label
Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered. Make sure you pack the item in its original packaging, including any hangtags.
3) Drop the products or hand them to the carrier
Drop your return into any available collection location or wait for carrier pick-up on the proposed date.
4) Wait for return confirmation and refund
You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (2-3 business days).
If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that the cost of returning the goods will be at your expense and that you bear the risk of damage or loss of the goods during a return until the goods reach us.
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